Salon Ultimo requires a minimum of a 24-hour notice to cancel or change any appointment. If last-minute cancellations or no-shows become a pattern, you must put a card on file to book future appointments. We will charge 50% of the service booked if the 24-hour notice is not met and 100% of the service if a no-show occurs. This allows our guest service specialists time to call the guests on our waitlist, keeping the stylist’s books full. We thank you in advance for respecting our policy.
- All Specialty Services (Balayage, Specialty Colors, Smoothing/Straightening Treatments, Specialty Perms, and Extensions), Wedding Parties, Spa Days, and services requiring extra time are required to give a minimum of a 48-hour notice to cancel or change any appointment.
Products are eligible for a return up to 30 days from purchase. All returns must have proof of purchase- either a receipt or record of purchase under a client profile. Products must be at least 3/4 full to receive a full refund. Skincare, makeup, tools, brushes, and accessories are not eligible for return.
At Salon Ultimo, we are an appointment-only salon. We offer ongoing standing appointments for those who would like the same day, time, and time frame for your convenience. We require a down payment or credit card on file to book Specialty Services (Balayage, Specialty Colors, Smoothing/Straightening Treatments, and Hair Extensions), Eyelash Extensions, Wedding Parties, Spa Days, and services requiring extra time. A consultation is required for all Specialty Services.
SERVICE GUARANTEE POLICY
It is important to us that you are happy with your service. If you are not 100% satisfied, please contact us within 14 days so we can offer a complimentary adjustment service. Any issues reported longer than 14 days from the original appointment will not immediately be considered a redo but will be assessed on a case-by-case basis. Adjustment service will be scheduled with the same stylist who performed the original service. Please call us to book an adjustment service within 14 days of your original appointment to qualify.
Masks are optional for guests and staff. We respect everyone’s decision so by request, your technician will happily wear a mask. All equipment used by a service provider will be sanitized between guests. Clean/sanitized capes and smocks will be used for each guest. Surfaces touched more often including doorknobs, phones, handrails, and bathrooms will be cleaned frequently. Guests will be served by appointment only. Receipts will be emailed if that is an option for you. Gratuity is not expected but is appreciated. Envelopes will be supplied at the front desk for cash if you wish to leave something for your technician. If you have a question or need something, ask. We are happy to help in any way we can. We can all do our part to prevent the spread of illness in our community. You can help by staying home/rescheduling your appointment if you’re feeling sick. Symptoms may appear 2–14 days after exposure and include fever, cough, and shortness of breath. If you are healthy, we look forward to seeing you.