CANCELATION POLICY
Salon Ultimo requires a minimum of a 24-hour notice to cancel or change any appointment. If last-minute cancellations or no-shows become a pattern, you must put a card on file to book future appointments. We will charge 50% of the service booked if the 24-hour notice is not met and 100% of the service if a no-show occurs. This allows our guest service specialists time to call the guests on our waitlist, keeping the stylist’s books full. We thank you in advance for respecting our policy.
- All Specialty Services (Balayage, Specialty Colors, Smoothing/Straightening Treatments, Specialty Perms, and Extensions), Wedding Parties, Spa Days, and services requiring extra time are required to give a minimum of a 48-hour notice to cancel or change any appointment.
RETURN POLICY
Products are eligible for a return up to 30 days from purchase. All returns must have proof of purchase- either a receipt or record of purchase under a client profile. Products must be at least 3/4 full to receive a full refund. Skincare, makeup, tools, brushes, and accessories are not eligible for return.
APPOINTMENT POLICY
At Salon Ultimo, we are an appointment-only salon. We offer ongoing standing appointments for those who would like the same day, time, and time frame for your convenience. We require a down payment or credit card on file to book Specialty Services (Balayage, Specialty Colors, Smoothing/Straightening Treatments, and Hair Extensions), Eyelash Extensions, Wedding Parties, Spa Days, and services requiring extra time. A consultation is required for all Specialty Services.
SERVICE GUARANTEE POLICY
It is important to us that you are happy with your service. If you are not 100% satisfied, please contact us within 14 days so we can offer a complimentary adjustment service. Any issues reported longer than 14 days from the original appointment will not immediately be considered a redo but will be assessed on a case-by-case basis. Adjustment service will be scheduled with the same stylist who performed the original service. Please call us to book an adjustment service within 14 days of your original appointment to qualify.
