24-Hour Cancellation Policy
Your appointments are very important to us. We reserve your appointment time just for you and ask that if you must cancel or reschedule any appointment, you provide us with 24-hour notice. This gives our team enough time to adjust their schedules accordingly and fill that time with clients from their waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
* Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
* ‘NO SHOWS’ will be charged 100% of service amount
* Specialty services such as Eyelash Extensions and Balayage/Ombre hair services require a down payment in order to book. That fee will be applied to your service total the day of your appointment. The same rules apply for cancelations.
*Spa Days and Brazilian Blowouts require a 48 hour notice. 50% will be charged with less than 48-hour notice or a ‘no shows’.
As a courtesy, we do offer text and email confirmations three days prior and two hours prior to the day and time of your appointment. We also call for any appointment(s) that are one hour or longer, that have not already confirmed via email or text. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. We do our best to make sure everyone is confirmed or contacted, but there are times where we cannot reach you, technology fails, or human error happens. You are always welcome to call or login online and double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our team’s day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period for any appointment 45 min or longer. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. There are some cases where you may only have a 15 or 30 minute appointment. If you are running 10 minutes or more late, that cuts into half of your appointment time. In those cases, we may have to reschedule for a different time so we can insure you are receiving the full service you deserve.
Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Again, please remember that your appointments are reserved for you and only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo, but will be assessed on a case by case basis.
Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using. We will gladly accept returns for any products within 30 days from purchase as long as at least 3/4 of the product is remaining. Skin Care and Makeup are the only non-refundable products. (see below)
Skin Care Return Policy
Salon Ultimo is unable to return or exchange any opened, unsealed, or used Skin Care products unless you have experienced an allergic reaction. (Please see Allergic Reaction section below). Make-up is non-refundable/non-exchangeable due to hygienic reasons.
We will exchange or refund a product if it has not been opened, damaged or used. All returned items must be in the original condition with the original packaging and must be returned within 30 days of purchase with an authentic receipt.
We understand that sometimes certain products do not agree with your skin type. Salon Ultimo will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 72 hours of use. Salon Ultimo reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.
Please note that all instructions, ingredients have been provided by the manufacturers and/or distributors on the products. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.
Gift Certificate Service Specials
All service specials offered for pre-purchase on a gift certificate will have an expiration date of one year from date of purchase. (This does not include Spa Select or Ultimate Days.) The dollar amount on the gift card will not expire but the discounted price for the service will after the one year date. The gift certificate can then be used for the dollar amount it was purchased for.
Any new specials will be affected by this policy immediately. We will allow any previously discounted service specials to be redeemed through June 30, 2019 after which will then be turned into the value of the card.